CONFERENCE SESSION :
Twittersphere Customer Service Strategies
Date Thursday October 18
Time 3:10p 4:15p
Location Salon C
Format Standard Conference Session
Description
Twitter accounts such as ComcastCares and CitiBank are synonymous with a direct new approach to interacting with customers in real time on Twitter. This session will look at leading edge corporations who use Twitter as a quick and reliable outlet for customer service.
Moderator Dan Zarrella
Speakers
Frank Eliason

Frank Eliason,

Citibank’s Senior Vice President of Social Media,
Citibank
Erin Robinson

Erin Robinson,

Senior Communications Manager,
AOL
Mel Carson

Mel Carson,

Brand Ambassador,
Majestic SEO
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