PubCon Vegas Kick Off Keynote – Tony Hsieh of Zappos
Tony Hsieh’s booming Nevada-based Zappos, known for its fanatical dedication to customer service, have received a letter-of-intent to be acquired by Amazon for more than $900 million and recently topped $1 billion in yearly sales.
Having Tony Hsieh (pronounced “shay”) present a keynote speech at PubCon is a natural fit for our conference, with his more than 1.3 million followers on Twitter and a fresh and inspiring approach to social media marketing and customer service sure to both educate and inspire PubCon attendees.
Under Tony’s leadership Zappos has grown to become one of the world’s 50 most innovative companies according to Fast Company magazine.
Tony, a 35 year old Harvard graduate, has successfully used his social media savvy and cutting edge marketing techniques to propel the red-hot privately held Zappos into a household name.
Tony originally got involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. Over time, Tony ended up spending more and more time with the company because it was both the most fun and the most promising of all the companies that he was involved with.
He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6 million in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
Tony focuses on continuing to grow the business at a rapid pace while maintaining the culture and feel of a small company.
Prior to joining Zappos, Tony co-founded Venture Frogs with Alfred Lin. Venture Frogs is an incubator and investment firm that invested in Internet startups, including Ask Jeeves, Tellme Networks and Zappos.com.
Tony met Zappos COO/CFO Alfred Lin in college, when Tony was running a pizza business and Alfred was his #1 customer.
Tony is leading Zappos as it expands its shoe sales that have grown some 20 percent a year into other items such as handbags, beauty products and housewares.
Zappos has raised the bar in providing top customer service by offering free shipping on both the purchase and return of shoes along with other exciting new ideas, and we’re happy to have Tony at PubCon to share his thought-provoking and innovative approache to online marketing.
Tony worked his way up from a job in a pizzeria to early Web successes that included building online advertising company LinkExchange, which he went on to sell to Microsoft for $265 million in 1998, to his position today as an internationally-respected social media guru.
PubCon attendees are in for a treat as Tony Hsieh brings his inspiring and groundbreaking social media vision to our Las Vegas conference on November 10 – 13, 2009, which is shaping up to be our biggest and most successful event in more than a decade of conferences, and we hope to see you there.
Over the years PubCon has had Zappos as a sponsor and exhibitor, and we’re excited to take our association with Zappos to the next level by bringing Tony to our audiences.
Register now to hear Tony and other leading technology innovators such as vBulletin parent company Internet Brands chief executive Bob Brisco deliver exciting and informative keynote speeches at PubCon in Las Vegas, and take advantage of special Early Bird conference pass pricing available for a limited time.
Las Vegas PubCon 2009 will be held at the Las Vegas Convention Center, November 10 – 13, 2009. One of the best ways to keep up with the latest news about PubCon’s Dallas, Las Vegas and other events is to visit the PubCon LinkedIn social networking site group, the PubCon Facebook group, and the PubCon Twitter feed.
- Zappos in The New Yorker
Tony Hsieh’s biography at Zappos.com
Zappos and Amazon deal in The New York Times
Tony Hsieh’s Twitter page