Becky is the author of the business blog Customers Rock! (www.customersrock.net), listed among the Top 25 Marketing blogs. She also teaches the class “Marketing via New Media” at UC San Diego Extension. Becky is a regular personality on the Big Biz Talk Radio show, a nationally-syndicated program, a contributing author on the recently-released business books Age of Conversation and Age of Conversation 2, and a sought-after speaker on social media and customer loyalty. She has been a judge for various marketing and customer service awards.
Before CustomersRock.net, Becky was the President of Petra Consulting Group, a management consultancy focused on creating WOW customer experiences. Becky's clients have included EA, HP, Fujitsu, and Ford. Her work with EA won the Silver Senet award for video game marketing.
Previously, Becky was a Senior Consultant with industry-leading Peppers and Rogers Group. She also worked at HP for 14 years, including her role as Director of Marketing, UK.